Last updated: August 17, 2026

ReelNovella (“ReelNovella,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit reelnovella.com, create an account, watch content, purchase a subscription, or otherwise use our services (collectively, the “Service”).

By using the Service, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Account Information

When you create or use an account, we may collect information such as:

• Your email address;
• Username or display name;
• Account and login information;
• Subscription status;
• Account preferences.

Purchase and Subscription Information

Payments and subscriptions are processed through Lemon Squeezy, our payment and commerce provider.

We may receive limited transaction information necessary to manage your access to premium content, such as:

• Your name and email address;
• Order and transaction identifiers;
• Product or subscription purchased;
• Subscription status and renewal information;
• Billing country or region;
• Limited payment metadata, such as card brand or the last four digits of a payment card, where provided by the payment processor.

We do not receive or store your full credit or debit card number.

Payment information submitted during checkout is processed by Lemon Squeezy in accordance with its own privacy and security practices.

2. Information Collected Automatically

When you access the Service, certain technical information may be collected automatically, including:

• IP address;
• Browser and device type;
• Operating system;
• Pages viewed and interactions with the Service;
• Approximate geographic location derived from an IP address;
• Referral information;
• Login and security information;
• Cookies and similar technologies.

This information may be used to operate the Service, maintain security, understand how the Service is used, diagnose technical issues, and improve the user experience.

3. How We Use Information

We may use personal information to:

• Create and manage user accounts;
• Authenticate users;
• Provide free and premium video content;
• Determine whether a user has an active subscription;
• Process and manage subscriptions and purchases;
• Provide customer support;
• Send service-related communications;
• Maintain the security and reliability of the Service;
• Prevent fraud, abuse, and unauthorized access;
• Diagnose technical problems;
• Improve the Service and understand usage;
• Comply with applicable legal obligations;
• Enforce our Terms and other policies.

We may also send marketing communications where permitted by law. You may unsubscribe from marketing emails using the unsubscribe option provided in those communications.

4. Payments and Lemon Squeezy

Purchases and subscriptions offered through ReelNovella may be sold and processed by Lemon Squeezy, which acts as the Merchant of Record for applicable transactions.

Lemon Squeezy may independently collect and process information necessary to complete a transaction, including payment information, billing details, tax information, and fraud-prevention information.

Its processing of this information is governed by Lemon Squeezy’s own privacy policy and applicable terms.

ReelNovella may receive information from Lemon Squeezy that is necessary to confirm purchases, maintain subscription status, provide access to premium content, handle customer support, and administer the Service.

5. Cookies and Similar Technologies

ReelNovella and the services used to operate the website may use cookies and similar technologies.

These technologies may be used for:

• Keeping users signed in;
• Remembering preferences;
• Security and fraud prevention;
• Website functionality;
• Measuring site performance and usage;
• Analytics, where enabled.

You can control cookies through your browser settings. Blocking certain cookies may cause some features of the Service to stop working correctly.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

6. Service Providers

We may share information with third parties that help us operate and provide the Service.

These may include:

• Lemon Squeezy, for payments, subscriptions, taxation, transaction management, and fraud prevention;
• WordPress.com / Automattic, for website hosting, infrastructure, security, and related website services;
• Technical, email, security, analytics, or other service providers used to operate ReelNovella.

These providers may process information only as necessary to provide their services or as otherwise permitted under their own applicable terms and privacy policies.

We may also disclose information if required by law, legal process, court order, or a valid request from a governmental authority.

7. Sale of Personal Information

ReelNovella does not sell personal information for monetary compensation.

We may disclose information to service providers and other parties as described in this Privacy Policy where necessary to operate the Service.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Maintain your account;
• Provide the Service;
• Maintain subscription and transaction records;
• Resolve disputes;
• Prevent fraud and abuse;
• Enforce our agreements;
• Meet legal, accounting, tax, or regulatory obligations.

Information may be deleted or anonymized when it is no longer reasonably required.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live, applicable privacy law may give you rights regarding your personal information, including the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Request a copy of certain personal information;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Opt out of certain marketing communications.

To submit a privacy request, please contact us through the Contact page on ReelNovella.

We may need to verify your identity before processing certain requests.

11. International Data Processing

ReelNovella is available internationally. Your information may therefore be processed or stored in countries other than the country where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

12. Children’s Privacy

The Service is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

Where local law requires a higher minimum age for the processing of personal information, the applicable local requirements will apply.

13. Third-Party Links and Services

The Service may contain links to or integrations with third-party websites or services.

We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date at the top of this page. Material changes may also be communicated through the Service where appropriate.

Your continued use of the Service after an updated Privacy Policy becomes effective is subject to the updated policy.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy request, please contact us through the Contact page on ReelNovella.